Statuary Shipping Guide: How To Get Free Shipping on Heavy Concrete Statues

CB Stone Decor delivers your products fast and hassle-free. We are proud to offer Free Shipping* on all $650 or above within the lower 48 states. 

*Free Shipping subject to change. Not available on all products, e.g., orders under $650, special delivery services, remote areas, etc. Due to supply-chain challenges, product availability and shipping times are not guaranteed

How Will My Products Ship?

All our items can be shipped, whether it's via UPS Ground or through Freight.  We ship our smaller products via UPS Ground in a box while the larger, odd shaped, heavier items must be shipped on a pallet by a Freight company.  We package our items according to the order and ensure a safe delivery, items on pallets will be wrapped and strapped for secure travels
Typically, orders over 100 pounds will ship freight while smaller, lighter packages ship via ground. 

"No Signature Required" Freight Deliveries: Please be advised that some freight carriers do not require a signature and will deliver your order without someone present at the time of delivery.

You will receive a shipping notification from the carrier if a delivery appointment is required, or if it will be a “no signature required” drop-shipment with an expected delivery date. Unfortunately, we are unable to alter signature requirements as they are set by the carrier.

Advice for Receiving Your Order

IMPORTANT: When you receive your order and before attempting to set up any product, it is critical to check for damage. If you discover an issue, you must let us know right away.

How To Handle Shipping Damage

Roads aren't perfect, and on rare occasions, a package can get bumped. In those cases, it's best to take a picture, refuse the delivery, and record the damage on the driver's bill. Next, let us know immediately, within two days, so we can make arrangements to get you a replacement or refund as quickly as possible.

Lift-Gate Service & Curb-Side Delivery

A liftgate is a hydraulic platform affixed to the back of the truck that allows it to safely lower the product from the truck onto the street, also known as "curbside" delivery. 

Depending on the size of your statuary, most products weighing more than 100 lbs. ship via Freight..

Due to liability, trucking companies may not back into residential driveways or move the product from the curb to your doorstep. Unless you select Doorstep delivery upon checkout

White-Glove Service

Some customers live in unique areas or have special circumstances that require extra care to get their products delivered. 

If you require extra delivery assistance, we offer a White-Glove Service upon special request. With White-Glove Service, a mover will transfer your product from the to a predetermined place where you need it.

Some reasons to get White-Glove Service include:

• Customers that cannot move or lift heavy packages
• Statues are unique and hard to move
• Placing Statuary
• The road is not accessible by a trailer, e.g., cul-de-sac, steep drive, narrow road, or dirt road
• Remote delivery location

The cost of White-Glove Service is an additional $500 upon checkout.

When Will My Order Ship? 

We make shipping notifications simple. After you place an order, you will receive an order confirmation email. Your order will remain in PROCESSING status until it is shipped, at which point you will receive a shipping notification email. If you have multiple items on your order, you may receive more than one tracking number as the items may ship separately.

What if I don't get a shipping notification? 
If you do not receive a shipping notification after the specified processing time but have received an order confirmation email, it means your order is still being processed. If you did not get an order confirmation email, please reach out.

What is the difference between processing and shipping times?

Processing time is the amount of time it takes after payment has been verified, for your order to be created, packaged, crated or palletized, wrapped, and loaded out the door onto a carrier's truck. 

Shipping time is how long it takes for the shipping company to deliver your product to you once they have received it from us. When placing an order, you will see lead times for both processing and shipping for in-stock products.

Transit times are usually determined by several factors, like your location, the product's availability, weather conditions, and the shipping company’s delivery availability. Due to those factors, transit times are not guaranteed and may change.  

Be prepared to schedule your delivery, look out for your order in 10-15 business days!

Massarelli’s Cast Stone Production & Shipping

As an official dealer of Massarelli's products, many of our Massarelli’s cast stone pieces are handcrafted to order.

Because these products are individually produced and finished, most Massarelli’s orders require approximately 3–4 weeks for production, followed by an additional 10–15 business days for freight transit and delivery depending on your location.

Large fountains, statues, benches, planters, and architectural pieces typically ship via freight on a pallet to help protect the product during transport and ensure safe delivery.

Once your order is ready to ship, our team and/or the freight carrier will coordinate delivery details with you directly.

Please note:

• Production and transit times may vary during peak seasons
• Custom finishes or large orders may require additional lead time
• Freight carriers may contact you to schedule delivery appointments
• Due to the handcrafted nature of cast stone, slight variations in color and texture are normal